Qinglan Mist High-Melon Teapot

✔ Rewritten & Expanded Version

Shipping & Returns Policy Overview

We offer complimentary standard shipping on all orders over $100 USD, making it easier for you to enjoy our handcrafted tea ware without additional delivery costs once the minimum requirement is met. Orders below this threshold will be calculated at standard international shipping rates, which vary depending on destination and logistics provider.

All returns must be requested within 10 days of receiving your order or tracking confirmation. Returned items must be unused, unworn, and in their original condition and packaging to be eligible for approval. To ensure a smooth return process, customers are required to contact us via email before sending any items back. This allows our team to provide the correct return instructions and prevent delays or processing issues.

Please note that any return sent without prior authorization may not be accepted or may not qualify for standard shipping reimbursement. Customers are also responsible for ensuring that returned goods are securely packaged to avoid damage during transit.

For international orders, customs duties, taxes, and import fees (if applicable) are non-refundable and may vary depending on the destination country’s regulations.

We encourage all customers to review our full Delivery Terms & Conditions for more detailed information regarding shipping timelines, logistics handling, and return eligibility.

✔ Rewritten & Enhanced Version

Returns Policy

We accept returns for up to 10 days from the date of delivery or tracking confirmation, provided that all items are unworn, unused, and in their original condition.

Customers are required to contact us via email before initiating any return request. This step is mandatory in order to verify eligibility and provide proper return instructions.

Returns will only be accepted under the following conditions:

• 
  You received the wrong item
  
• 
  The item arrived damaged or with defective packaging
  
• 
  The product is not as described or not as expected
  
• 
  The delivery exceeded the estimated shipping time
  
• 
  The carrier did not allow inspection before payment (if applicable)
  

All returned items must be sent back in their original packaging, securely and safely wrapped to prevent any damage during transit. We strongly recommend using the same outer carton used during delivery whenever possible.

Please ensure that the product is properly protected inside a shipping box. Items returned without proper packaging, or showing signs of wear, damage, or use, may not be eligible for refund or exchange.

For smooth processing, all return requests must be approved by our support team prior to shipment.